TheClothingCove.com will process & ship your order within 1-2 business days. Orders placed after 1 pm (EST) may be processed the following business day. Orders are subject to merchandise availability, we will contact you with a follow-up email or phone call if the merchandise you have selected is not currently in stock or if we need additional information to process your order.
FREE DOMESTIC SHIP on website orders over $125.00 shipped in the United States and U.S. Territories. (*Some Exclusions Apply For Fragile & Heavyweight Items.) During web order checkout, choose shipping method: "Orders over $125 - Free Shipping" after shopping TheClothingCove.com.
GLOBAL SHIP UNAVAILABLE for all international orders placed at TheClothingCove.com. Global customers may receive an auto-email order confirmation yet a global shipment is not available due to software and international shipment tracking restrictions. Have a question? Please email Service@TheClothingCove.com.
FREE IN-STORE PICK-UP IS AVAILABLE if you live near The Clothing Cove in Michigan. For any order amount, local customers may choose the free pick-up option. On the web order checkout page, choose shipping method: "In-Store Pick-Up". At your convenience, your web order will be ready for pick up at The Clothing Cove, 414 N. Main St., Milford, MI after you receive an auto-email shipping confirmation with non-tracking #0000000...
$500.00+ VALUE ORDERS: an adult signature will be required at time of delivery. If this is unavailable, the local USPS carrier may give re-delivery options and/or will take your shipment to the local post office for your pick up.
USPS Shipping Table (United States & Territories)
| Order Amount |
USPS
Ground
2-5+ Days |
USPS
Priority
2-3+ Days |
USPS Express
1-2 Days
Guaranteed |
| $0.00-$50.00 |
$7.00 |
$11.00 |
$30.00 |
| $50.01-$99.99 |
$7.00 |
$15.00 |
$35.00 |
| $100.00-$124.99 |
$7.00 |
$21.00 |
$40.00 |
| $125.00-$249.99 |
FREE |
$25.00 |
$50.00 |
| $250.00-$499.99 |
FREE |
$35.00 |
$75.00 |
| $500.00-$999.99 |
FREE |
$45.00 |
$150.00 |
| $1000.00 + |
FREE |
$60.00 |
$200.00 |
Same Day Delivery Near The Clothing Cove
$25.00 same day local service may be available within a 15-mile radius, call for product and courier availability at 248-685-2500.
UPS Shipping Option
TheClothingCove.com uses USPS for all domestic shipments, Alaska, Hawaii, and U.S.A. territories. USPS does not deliver on Sunday or Holidays.
We can ship your order by UPS to rural areas for an additional charge. After you place an order, please email: service@theclothingcove.com to request UPS shipment to a rural area. We will reply with the additional ship fee amount to be collected before shipment. UPS does not deliver on Saturday, Sunday or Holidays.
Incorrect Shipping Address
If you notice an incorrect shipping address on your order, contact us immediately at 1-866-685-2500. We will make every attempt to correct the shipping address. Changes in addresses after the package has shipped will incur a USPS re-direct fee that we will need to collect so we will email the details to you.
If your package is returned to us as undeliverable, we will notify you by the phone number and email address on your order to collect the re-ship fee.
Please call us immediately at 1-866-685-2500 if your package is damaged before delivery. Send details and photos in an email to service@theclothingcove.com. Save all the entire package, with original packaging materials, if the contents are damaged. We will discuss your options by phone and email to resolve the problem as quickly as possible. In some cases, we can work with you to replace the item as soon as possible.
Promotional Shipping Rates are not available through USPS.
E-Mail Notification
You will receive an auto-e-mail confirming your merchandise has been shipped. Remember to change your e-mail settings to accept all e-mails from service@theclothingcove.com. Your e-mail will include a tracking number so shipment can be tracked through the United States Postal Service site: www.usps.com (or United Parcel Service site: www.ups.com, if you emailed us for a special request, UPS shipment option).
If our shipment delivery is refused by the customer for any reason or considered undeliverable due to an incorrect/invalid shipping address, the customer will be charged for return shipping or if a refund is to be issued, the shipping fee will be subtracted from the refund amount.
Questions: Call The Clothing Cove at 1-866-685-2500 on Monday through Saturday, 10 - 6 PM or email questions to service@TheClothingCove.com; we will reply within 24-48 hours, Monday through Saturday.
RETURNS
TheClothingCove.com wants you to be completely satisfied with your order. Please note: The customer is responsible for shipping costs incurred to send the item(s) back to The Clothing Cove for a refund/exchange. If for any reason you are not satisfied, we will gladly accept your return/exchange as long as it meets the following criteria:
1- Merchandise must be in new, unused, unworn, unaltered, unwashed condition with original tags still attached.
2- All Social Wear, Pierced Earrings, Crystal Jewelry, Sale items are not returnable or exchangeable.
3- Mail all packages to The Clothing Cove/ Attn: Order Processing/ 414 N. Main St., Milford, MI 48381.
4- Package must be postmarked for return within 14 days of your receipt. You may pack your return merchandise in the original white packaging if it is available.
5- Any returns not postmarked for return within 14 days of delivery will be exchange or store credit only. Sorry, no returns allowed past 30 days of purchase date.
6- Complete the Return/Exchange section of the Return and Exchange form that was included with your order. Check the appropriate reason for the return. Include the form inside the box.
7- We will refund the receipt cost of the item(s) only; we will not refund the shipping and handling fee on your order. All refunds must be made in the form of payment on your order.
8- Using the delivery service of your choice, we suggest you obtain a tracking number and insure your package for the full value of the merchandise being returned. We cannot be held responsible for returns lost in shipping.
9- Check your e-mail (including Spam folder). Usually your credit card company, PayPal or Amazon will send notification after processing refunds. Your financial institution may require additional days to process and post the transaction to your account statement.
For your desired exchange of an item, please call our Website Department #1-866-685-2500 or email us: service@theclothingcove.com to check the availability of your requested exchange item. After you ship the item for an exchange at your expense, we will mail an exchanged item, at our expense, one time per order.
