TheClothingCove.com wants you to be completely satisfied with your order. Please note: The customer is responsible for shipping costs incurred to send the item(s) back to The Clothing Cove for a refund/exchange. If for any reason you are not satisfied, we will gladly accept your return/exchange as long as it meets the following criteria:
1- Merchandise must be in new, unused, unworn, unaltered, unwashed condition with original tags still attached.
2- All Social Wear, Pierced Earrings, Crystal Jewelry, Social Dresses, Social Shoes, Social Purses, Sale items are not returnable or exchangeable.
3- Mail all packages to The Clothing Cove/ Attn: Order Processing/ 414 N. Main St., Milford, MI 48381.
4- Package must be postmarked for return within 14 days of your receipt. You may pack your return merchandise in the original white packaging if it is available.
5- Any returns not postmarked for return within 14 days of delivery will be exchange or store credit only. Sorry, no returns allowed past 30 days of purchase date.
6- Complete the Return/Exchange section of the Return and Exchange form that was included with your order. Check the appropriate reason for the return. Include the form inside the box.
7- We will refund the receipt cost of the item(s) only; we will not refund the shipping and handling fee on your order. All refunds must be made in the form of payment on your order.
8- Using the delivery service of your choice, we suggest you obtain a tracking number and insure your package for the full value of the merchandise being returned. We cannot be held responsible for returns lost in shipping.
9- Check your e-mail (including Spam folder). Usually your credit card company, PayPal or Amazon will send notification after processing refunds. Your financial institution may require additional days to process and post the transaction to your account statement.
For your desired exchange of an item, please call our Website Department #1-866-685-2500 or email us: service@TheClothingCove.com to check the availability of your requested exchange item. After you ship the item for an exchange at your expense, we will mail an exchanged item, at our expense, one time per order.